Refund and Returns Policy
Return and exchange policy
ustomer satisfaction is our priority at Bin Hammad Traders. If you’re not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may return or exchange a product if:
-
It is damaged, defective, or incorrect.
-
The request is made within 3 days of receiving the product.
-
The item is unused, in original condition and packaging.
2. Non-Returnable Items
-
Items that have been used or damaged by the customer.
-
Custom-made or special orders.
-
Sale or discounted items.
3. Exchange Process
To request a return or exchange:
-
Contact us via 03138640169 or info@binhammadtraders.com with your order details.
-
Our team will guide you through the process.
-
Shipping costs for return/exchange may be covered by the customer unless the fault lies with us.
4. Refunds
Refunds (if applicable) will be processed within 7 business days after product inspection. Refunds are made via bank transfer or the original payment method.